How Dorothy Utilized Her Care Navigation Solution's Call Center
Chapter 3, The Scam Behind the Curtain
Dorothy spent the next day feeling very low. Auntie Em found her lying in bed, looking out the window in her bedroom, staring into the slate gray Kansas sky.
“Dorothy! What’s wrong?” She asked.
“I can't walk all the way to Boston by myself! I have to go see the Specialist, Dr. Skinman told me, and he’s all the way in The Crimson City! But with no direct flights, it's going to be a real hassle to get there. I might as well walk!”
“Didn't you tell me you had a service that your employer provided to you? Someone, to help you navigate all of this complexity1? I mean that handout about the yellow dotted line, with the Patient Journey? That does seem prescient, but, maybe there's actually a person who could help?”
Dorothy realized she had a card, in her wallet, that her employer gave her:
Wellness Inequality Targeted Care and Health (W.I.T.C.H.)
A Care Navigation Solution
And there was a phone number. So, she called.
“Greetings, and thanks for calling Wellness Inequality Targeted Cared and…