Carelon Legal Responds to ADA Complaint 30 days Past Deadline to Dispute Claim...
The "little company that couldn't" continues to not be able to...in a timely fashion.
My readers will recall that at the beginning of the automated compliance revolution I filed a complaint with Carelon for their ADA non compliant website…
On March 16th (the same day of the demand letter for their ADA non compliant website) they responded:
Under California State law (where the plan sponsor is located, they have 40 days to dispute my demand or pay it…and…
Result: 50 days
70 calendar days – 20 days skipped:
Excluded 10 Saturdays
Excluded 10 Sundays
They waited too long to send this…
To make my point painfully clear: Carelon legal counsel is way faster at harassing customers who tag them on Twitter:
Than their counsel is at responding to ADA complaints (as spelled out by the state of California):
Within 15 days after receiving the complaint, the ADA coordinator or his or her designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 days after discussing the matter with the complainant, the ADA coordinator will respond to the complainant in w…