Generative Compliance: CarelonRx Complaint + Response in Under 4 Hours

The revolution is being automated as we speak

My readers will remember this morning’s three act play, in which I got annoyed at nonsense billing from Mount Sinai Medical Center, used GPT 4 for to generate a complaint, and then turned around and filed An ADA complaint about their website. Then I asked their own hospital legal help service to file the lawsuit against them.

This is all very amusing. Mostly because hospitals have been ripping us off forever. But you who really rips us all off even more?

Pharmacy Benefit Managers. So I didn't bother to write a whole other article about it, but I did bother to submit another complaint, because CVS Caremark has a subsidiary called CarelonRx, which is a re-brand of Ingenio RX, which is a subsidiary of this and that.

And they also aren’t compliant with the ADA. So in one day, I managed to learn of a compliance issue, pilot the enforcement action, and re-create that enforcement action against another Healthcare bad actor.

It's really hard to argue that ADA compliance shouldn't have to apply …