In Praise of Humans: The Heroes of My Verizon Store @ 191 Bedford Ave in Brooklyn.

I love great customer service, and you can too.

I'm a fan of AI. I believe the revolution will be automated. However, today is one to celebrate human kindness.

I had a great experience. I felt like a real customer. The kind who is always right! Mea Culpa, I am definitely wrong about what the problem was with my phone plan…that these Verizon Team Members fixed on Thursday, March 23rd at 1pm.

I'm recommending you, dear readers, should get a phone with Verizon. Paradoxically, I went there to get help getting off of my Verizon plan because the technology was so catastrophically clunky that it has taken months to figure out how to port the number to AT&T. I’m trying desperately not to change my phone number, which can happen when you have corporate phone plans, subsequent exits, and the like—it's not an obvious risk when you get into start ups, but the struggle is real.

However, what happened in that store, frankly, blew my mind. Humans were really smart, gracious, and help me solve my problem, and then checked their work. To make s…